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How Do I Request Help with a Course?

Need Help with a Course? Use the Help Desk in Learn Stage

If you have questions about coursework, assignments, grading, or need additional clarification on a lesson, the Help Desk in Learn Stage is the best way to get assistance from Excel High School’s academic support team.

How to Submit a Help Desk Ticket for Course Assistance

1. Log in to Learn Stage

  • Go to Learn Stage.
  • Enter your student login credentials.

2. Open the Help Desk

  • In the left-hand sidebar, click on “Help Desk.”
  • This will open the support portal where you can submit a request.

3. Create a Support Ticket

  • Click the “Add” button to open a new request.
  • Select the "Academic Support" category.
  • Provide a detailed description of your question or issue.
  • Attach any relevant files (screenshots, assignment documents, or coursework references).
  • Click “Submit” to send your request.

4. Track Your Request

  • After submitting, you can check the status of your ticket and view responses from the academic support team.
  • Responses will appear in your Help Desk dashboard, and you may also receive email notifications.

What Types of Course Questions Can the Help Desk Assist With?

✅ Assignment instructions & clarifications – If you’re unsure about an assignment’s requirements.
✅ Understanding coursework concepts – If a lesson or topic needs further explanation.
✅ Grading inquiries – If you have questions about a graded assignment or need feedback.
✅ Technical issues with coursework – If you experience problems submitting assignments or accessing materials.
✅ Exam and quiz questions – If you need guidance on test-taking policies or retakes.

Response Times for Academic Support

  • The Excel High School support team is available Monday through Friday, 8:00 AM – 5:00 PM CST.
  • Most academic support requests receive a response within 24 business hours.
  • Complex requests may take additional time if further review is required.

Need Additional Help?

  • If you are enrolled in Success Coach Pro, you can also reach out to your Success Coach for direct academic guidance.
  • For urgent issues, submitting a Help Desk ticket ensures the fastest response.